Conversations that sound like you.

How do chatters learn your voice?

Before a handover, we document how you write: greeting style, vocabulary, humor, how direct you are and what you would never say. Approved examples are more useful than a vague instruction to be friendly.

Audience matching means understanding the context of your page, not stereotyping fans. Chatters need to understand your niche and your content limits, including how to respond when a request crosses them.

What belongs in a chat brief?

• Approved content and offers, with accurate descriptions and prices.
• Your boundaries around personal information, offline contact and custom requests.
• When a conversation needs your input or a manager’s review.
• A clear approach to fan questions about who manages the account.
• Coverage, handover notes, quality review and access responsibilities.

What should you see in the report?

Review net revenue alongside the volume and type of paid offers, repeat purchases, complaints and refunds. A sales total without context can hide aggressive tactics or dissatisfied subscribers. Ask to review samples of the conversations happening in your name.

The service should never depend on promises you have not authorized. We agree how requests are escalated and how a boundary change reaches every team member.

How is it priced?

Chat coverage sits within the published 45%, 33% and 27% management plans. Coverage and scope are confirmed in your agreement. Read the pricing comparison to see how marketing and additional platform support differ by tier.